P R I V A C Y  A C T

 

 Paul Donnelly Insurance Brokers Pty Ltd

 

 

 OUR WEBSITE PRIVACY POLICY

 

 At Paul Donnelly Insurance Brokers, we are committed to protecting your privacy in  

 accordance with the Privacy Act 1998 (Cth). This Privacy Policy describes our

 current policies and practices in relation to the handling and use of personal  

 information.

  Website information and content.

 The information provided on this website does not cover all aspects of the law on the  

 relevant subject matter. Professional advice should be sought before any action is

 taken based upon the matters described and discussed on this site.

 

 To the extent permitted by law, we make no representations about the suitability of

 the content of this site for any purpose. All content is provided without any warranty of

 any kind. We disclaim all warranties and conditions with regard to the content,

 including but not limited to all implied warranties and conditions of fitness for a

 particular purpose, title and non-infringement.

 

 We will not be liable for any damages or injury caused by, including but not limited to,

 any failure of performance, error, omission, interruption, defect, delay in operation of

 transmission, computer virus, or line failure. To the extent permitted by law we will not

 be liable for any damages or injury, including but not limited to, special or

 consequential damages that result from the use of, or the inability to use, the

 materials in this site.

 

 We believe the content of this site to be accurate, complete and current, however

 there are no warranties as to the accuracy, completeness or currency of the content.

 It is your responsibility to verify any information before relying on it. The content of this

 site may include technical inaccuracies or typographical errors.

 

 We reserve the right to modify the content of this site from time to time.

  What information do we collect and how do we use it?

 When we arrange insurance on your behalf, we ask you for the information we need to

 advise you about your insurance needs and management of your risks. We provide

 any information that the insurers or intermediaries who we ask to quote for your

 insurances and premium funding require to enable them to decide whether to insure

 you and on what terms. Insurers may in turn pass on this information to their

 reinsurers. Some of these companies are located outside Australia .

 

 When you make a claim under your policy, we assist you by collecting information

 about your claim. Sometimes we also need to collect information about you from

 others. We provide this information to your insurer (or anyone your insurer has

 appointed to assist it to consider your claim, eg loss adjusters, medical brokers etc)

 to enable it to consider your claim. Again this information may be passed on to

 reinsurers.

 

 If your website provides information only and has no capacity to collect visitor data,

 describe the manner in which the website collects anonymous personal information at

 the end of the section titled “How do we hold and protect your information. The

 following clauses may be useful but again, must be checked with your website

 developer:

 

 Anonymous data – We use technology to collect anonymous information about the 

 use of our website, for example when you browse our website our service provider logs

 your server address, the date and time of your visit, the pages and links accessed

 and the type of browser used. It does not identify you personally and we only use this

 information for statistical purposes and to improve the content and functionality of our

 website, to better understand our clients and markets and to improve our services.

 

 Cookies – In order to collect this anonymous data we may use “cookies”. Cookies

 are small pieces of information which are sent to your browser and stored on your

 computer's hard drive. Sometimes they identify users where the website requires

 information to be retained from one page to the next. This is purely to increase the

 functionality of the site. Cookies by themselves cannot be used to discover the

 identity of the user. Cookies do not damage your computer and you can set your

 browser to notify you when you receive a cookie so that you can decide if you want to

 accept it. Once you leave the site, the cookie is destroyed and no personal or other

 informationabout you is stored.

 

 Forms -  We also use your information to send you requested product information and

 promotional material and to enable us to manage your ongoing requirements, e.g.

 renewals, and our relationship with you, e.g. invoicing, client surveys etc.

 

 We may occasionally notify you about new services and special offers, events or

 articles we think will be of interest to you. We may send you regular updates by email

 or by post on insurance matters. If you would rather not receive this information or do

 not wish to receive it electronically, email or write to us.

 

 We may use your information internally to help us improve our services and help

 resolve any problems.

 

 What if you don't provide some information to us?

 We can only fully advise you if we have all relevant information. The insurance laws

 also require you to provide your insurers with all the information they need in order to

 be able to decide whether to insure you and on what terms.

 

 How do we hold and protect your information?

 We strive to maintain the reliability, accuracy, completeness and currency of the

 personal information we hold and to protect its privacy and security. We keep

 personal information only for as long as is reasonably necessary for the purpose for

 which it was collected or to comply with any applicable legal or ethical reporting or

 document retention requirements

 

 We hold the information we collect from you initially in a working file, which when  completed is electronically imaged and stored, after which any paper is destroyed

 in our onsite shredder.

 

 We ensure that your information is safe by protecting it from unauthorised access,

 modification and disclosure. We maintain physical security over our paper and

 electronic data stores and premises, such as locks and security systems. We also

 maintain computer and network security; for example, we use firewalls (security

 measures for the Internet) and other security systems such as user identifiers and

 passwords to control access to computer systems.

 

 

 

 

 Will we disclose the information we collect to anyone?

 We do not sell, trade, or rent your personal information to others.

 

 We may need to provide your information to contractors who supply services to us,

 e.g. to handle mailings on our behalf or to other companies in the event of a corporate

 sale, merger, re-organisation, dissolution or similar event. However, we will do our

 best to ensure that they protect your information in the same way that we do.

 

 We may provide your information to others if we are required to do so by law or under

 some unusual other circumstances which the Privacy Act permits.

 

 How can you check, update or change the information we are holding?

 Upon receipt of your written request and enough information to allow us to identify the

 information, we will disclose to you the personal information we hold about you. We

 will also correct, amend or delete any personal information that we agree is

 inaccurate.

 

 If you wish to access or correct your personal information please write to our

  Privacy Officer Yvonne Donnelly at Paul Donnelly Insurance Brokers, PO Box

  97 , Berowra, NSW 2077 .

 

 We do not charge for receiving a request for access to personal information or for

 complying with a correction request. Where the information requested is not a

 straightforward issue and will involve a considerable amount of time then a charge

 will need to be confirmed for responding to the request for the information.

  Your consent

 By asking us to assist with your insurance needs, you consent to the collection and

 use of the information you have provided to us for the purposes described above.

 

 Tell us what you think

 We welcome your questions and comments about privacy. If you have any concerns

 or complaints, please contact our Privacy Officer Yvonne Donnelly on telephone

 number 02 9482 7422 or by email yvonne@pauldonnellybrokers.com.au.

 

 

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