P
R I V A C Y A C T
Paul
Donnelly Insurance Brokers
OUR
WEBSITE PRIVACY POLICY
At
Paul Donnelly Insurance Brokers, we are committed to protecting
your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy
Policy describes our current policies and practices in relation to the
handling and use of personal information.
Website information and content.
The
information provided on this website does not cover all
aspects of the law on the relevant subject matter. Professional advice should
be sought before any action is taken based upon the matters described and discussed
on this site.
To
the extent permitted by law, we make no representations
about the suitability of the content of
this site for any purpose. All content is provided without
any warranty ofany kind. We disclaim all warranties and conditions
with regard to the content, including but not limited to all implied warranties
and conditions of fitness for a particular purpose, title and non-infringement.
We
will not be liable for any damages or injury caused by,
including but not limited to,any failure of performance, error, omission, interruption,
defect, delay in operation of transmission, computer virus, or line failure. To
the extent permitted by law we will not be liable for any
damages or injury, including but not limited to, special
or consequential damages that result from the use of,
or the inability to use, the materials in this site.
We
believe the content of this site to be accurate, complete
and current, however there are no warranties as to the accuracy, completeness
or currency of the content. It is your responsibility to verify any information
before relying on it. The content of thissite may include technical inaccuracies or typographical
errors.
We
reserve the right to modify the content of this site from
time to time.
What information do we collect and how do
we use it?
When
we arrange insurance on your behalf, we ask you for the
information we need to advise you about your insurance needs and management
of your risks. We provide any information that the insurers or intermediaries
who we ask to quote for your
insurances and
premium funding require to enable them to decide whether
to insure you and on what terms. Insurers may in turn pass on
this information to their reinsurers. Some of these companies are located outside
Australia .
When
you make a claim under your policy, we assist you by collecting
information about your claim. Sometimes we also need to collect
information about you from others. We provide this information to your insurer
(or anyone your insurer has appointed to assist it to consider your claim, eg
loss adjusters, medical brokers etc) to enable it to consider your claim. Again this information
may be passed on to reinsurers.
If
your website provides information only and has no capacity
to collect visitor data,describe the manner
in which the website collects anonymous personal information
at the end of the
section titled "How do we hold and protect your information.
The following clauses may be useful but again, must be
checked with your website developer:
Anonymous
data - We use technology to collect anonymous information
about the use of our website, for example when you browse our
website our service provider logs your server address, the date and time of your visit,
the pages and links accessed and the type of browser used. It does not identify
you personally and we only use this
information for statistical purposes and to improve
the content and functionality of our website, to better understand our clients and markets
and to improve our services.
Cookies
- In order to collect this anonymous data we may
use "cookies". Cookies are small pieces of information which are sent to
your browser and stored on your computer's hard drive. Sometimes they identify users
where the website requires information to be retained from one page to the next.
This is purely to increase the
functionality of the site. Cookies by themselves cannot
be used to discover the identity of the user. Cookies do not damage your computer
and you can set your browser to notify you when you receive a cookie so
that you can decide if you want to accept it. Once you leave the site, the cookie is
destroyed and no personal or other information aboutyou is stored.
Forms
- We
also use your information to send you requested product
information and promotional material and to enable us to manage your
ongoing requirements, e.g. renewals, and our relationship with you, e.g. invoicing,
client surveys etc.
We
may occasionally notify you about new services and special
offers, events or articles we think will be of interest to you. We may
send you regular updates by email or by post on insurance matters. If you would rather
not receive this information or do not wish to receive it electronically, email or write
to us.
We
may use your information internally to help us improve our
services and help resolve any problems.
What
if you don't provide some information to us?
We
can only fully advise you if we have all relevant information.
The insurance laws also require you to provide your insurers with all
the information they need in order to be able to decide
whether to insure you and on what terms.
How
do we hold and protect your information?
We strive to maintain
the reliability, accuracy, completeness and currency of
the personal information we hold and to protect its privacy
and security. We keep personal information only for as long as is reasonably
necessary for the purpose for
which it was collected
or to comply with any applicable legal or ethical reporting
or document retention requirements
We
hold the information we collect from you initially
in a working file, which when completed
is electronically imaged and stored, after which any paper
is destroyed in our onsite shredder.
We
ensure that your information is safe by protecting
it from unauthorised access, modification and disclosure. We maintain physical
security over our paper and electronic data stores and premises, such as locks
and security systems. We also maintain computer and network security; for example,
we use firewalls (security
measures for the Internet) and other security systems
such as user identifiers andpasswords to control access to computer systems.
Will
we disclose the information we collect to anyone?
We
do not sell, trade, or rent your personal information to
others.
We
may need to provide your information to contractors who
supply services to us, e.g. to handle mailings on our behalf or to other
companies in the event of a corporate sale, merger, re-organisation, dissolution or similar
event. However, we will do our
best to ensure that they protect your information
in the same way that we do.
We
may provide your information to others if we are required
to do so by law or under some unusual other
circumstances which the Privacy Act permits.
How
can you check, update or change the information we are holding?
Upon
receipt of your written request and enough information to
allow us to identify the information, we will disclose to you the personal
information we hold about you. We will also correct, amend or delete any personal information
that we agree is inaccurate.
If
you wish to access or correct your personal information
please write to our
Privacy
Officer
Yvonne Donnelly at
Paul Donnelly Insurance Brokers,
PO Box 97 ,
Berowra, NSW 2077 .
We
do not charge for receiving a request for access to personal
information or for complying with a correction request. Where
the information requested is not a straightforward
issue and will involve a considerable amount of time then
a charge will
need to be confirmed for responding to the request for the
information.
Your consent
By
asking us to assist with your insurance needs, you consent
to the collection and use of the information you have provided to us for
the purposes described above.
Tell
us what you think
We
welcome your questions and comments about privacy. If you
have any concerns or complaints, please contact our Privacy Officer
Yvonne Donnelly on telephone number 02 9482
7422 or by email yvonne@pauldonnellybrokers.com.au.
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