The financial services referred to in this financial services guide (FSG) are offered by:

Paul Donnelly Insurance Brokers Pty Ltd
ABN 97 054 608 829
AFS Licence 231882

The financial services referred to in this financial services guide (FSG) are offered by:


Paul Donnelly Insurance Brokers Pty Ltd

ABN 97 054 608 829   AFS Licence 231882


Mail: PO Box 97, Berowra NSW 2081

Location: Suite 1, Jubilee Towers, 107 Pacific Highway, Hornsby NSW 2077

Tel: 02 9482 7422 Fax: 02 9482 7462



This FSG sets out the services that we can offer you.  It is designed to assist you in deciding whether to use any of those services and contains important information about:

  • the services we offer you.
  • how we and others are paid.
  • any potential conflict of interest we may have.
  • our internal and external dispute resolution procedures and how you can access them.
  • arrangements we have in place to compensate clients for losses.


Our Services may not be independent

Paul Donnelly Insurance Brokers and our staff always put our client’s needs first and foremost.  For some policies we arrange, we earn commissions from the insurance companies we recommend to you. Whilst we always put your needs first we are not permitted under s923A(1) of the Corporations Act to make a statement that we are independent, impartial or unbiased in the advice we provide. We may also have other relationships with inssuers of insurance and other products.

Further information about these benefits and relationships is set out in this Financial Services Guide.

If you have any questions about this information, please ask us.


Further information when personal advice is given

We will provide you with further information whenever we provide you with advice which takes into account your objectives, financial situation and needs. This information may include the advice that we have given you, the basis of the advice and other information on our remuneration and any relevant associations or interests. This information may be contained in a statement of advice (SOA).


When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers or insurance providers that we deal with regularly.  In giving you advice about the costs and terms of recommended policies we have not compared those policies to other policies available, other than from those insurers we deal with regularly.


Product disclosure statement

If we offer to arrange the issue of an insurance policy to you, we will also provide you with, or pass on to you, a product disclosure statement (PDS), unless you already have an up to date PDS.  The PDS will contain information about the particular policy which will enable you to make an informed decision about purchasing that policy.


We can arrange all types of general insurances on your behalf. These include but are not limited to:

Fire and extraneous perils for buildings, contents, stock and equipment, Business Interruption / loss of gross profit, Burglary / Theft,

Money, Plate Glass, Machinery Breakdown, Public and Products Liability, Travel/Group Accident/Voluntary Workers, General Property,

Professional Indemnity, Workers compensation, Personal Accident and illness, Motor Vehicles / plant and equipment; Homes, buildings, domestic and business contents, Consumer credit, Other types of general insurance

We do not arrange Life Insurance, Trauma cover, Income Protection, or Superannuation as these products are not covered by our license.

All products provided are underwritten by insurers who are licensed to operate in Australia by the Australian Prudential Regulatory Authority (APRA). On the rare occasion that we may recommend an insurer that is not approved by APRA, we will outline to you in writing your rights to enquire further about the insurer and the risks you may be taking on by accepting our recommendation. We will provide a policy wording for all policies. In some circumstances, where you are classed as a Retail Client, you will also be provided a Product Disclosure Statement which is designed to assist you in deciding whether

to purchase the product.




From when does this FSG apply? This FSG applies from 01 November 2022 and remains valid unless a further FSG is issued to replace it.  We may give you a supplementary FSG.  It will not replace this FSG but will cover services not covered by this FSG.


How can I instruct you? You can contact us to give us instructions by post, phone, fax or email on the contact number or details mentioned on page 1 of this FSG.


Who is responsible for the financial services provided? Paul Donnelly Insurance Brokers Pty Ltd is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG.

Paul Donnelly Insurance Brokers Pty Ltd holds a current Australian Financial Services Licensee no: 231182.  The contact details for Paul Donnelly Insurance Brokers Pty Ltd are on the front of this FSG.


What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to?


Paul Donnelly Insurance Brokers Pty Ltd is authorised to advise and deal in general insurance products to wholesale and/or retail clients. We will do this for you as your broker unless we tell you otherwise.

Will I receive tailored advice?
Maybe not in all cases. However, we may need information about your personal objectives, details of your current financial situation and any relevant information, so that we can arrange insurance policies for you, or to give you advice about your insurance needs. We will ask you for the details that we need to know.

In some cases we will not ask for any of this information.  If we do not ask, or if you do not give us all of the information we ask for, any advice you receive may not be appropriate to your needs, objectives and financial situation.

You should read the warnings contained in any SOA, or any other warnings that we give you, carefully before making any decision about an insurance policy.

Where we provide you with advice about your insurance arrangements, that advice is current at the time that we give it. We will review your insurance arrangements when you inform us about changes in your circumstances.


Contractual Liability and your insurance cover Many commercial or business contracts contain clauses dealing with your liability (including indemnities or hold harmless clauses). Such clauses may entitle your insurers to reduce cover, or in some cases, refuse to indemnify you at all. You should seek legal advice before signing and accepting contracts. You should inform us of any clauses of this nature before you enter into them.


What information do you maintain in my file and can I examine my file? We maintain a record of your personal profile, including details of insurance policies that we arrange for you. We may also maintain records of any recommendations or advice given to you.  We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you for the period required by law.

We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request. A copy is also available on our website,

If you wish to look at your file please ask us. We will make arrangements for you to do so.


How will I pay for the services provided? For each insurance product the insurer will charge a premium that includes any relevant taxes, charges and levies. We often receive a payment based on a percentage of this premium (excluding relevant taxes, charges and levies) called commission, which is paid to us by the insurers. However, in some cases we will also charge you a fee. These will all be shown on the invoice that we send you. You can choose to pay by any of the payment methods set out in the invoice. You are required to pay us within the time set out on the invoice.

If there is a refund or reduction of your premium as a result of a cancellation or alteration to a policy, or based on a term of your policy (such as a premium adjustment provision), we will retain any fee we have charged you. We will also retain commission depending on our arrangements with the insurer, or charge you a cancellation fee equal to the reduction in our commission.

When you pay us your premium it will be banked into our trust account. We retain the commission from the premium you pay us and remit the balance to the insurer in accordance with our arrangements with the insurer. We will earn interest on the premium while it is in our trust account or we may invest the premium and earn a return. We will retain any interest or return on investment earned on the premium.






How are any commissions, fees or other benefits calculated for providing the financial services? Our commission will be calculated based on the following formula:

X = Y% x P

In this formula:

X = our commission

Y% = the percentage commission paid to us by the insurer. Our commission varies between 0 and 27%.

P = the amount you pay for any insurance policy (less any government fees or charges included in that amount).

Any fees that we charge you will be 5% to 30% of the base premium.

We do not often pay any commissions, fees or benefits to others who refer you to us or refer us to an insurer.  If we do, we will pay commissions to those people out of our commission or fees (not in addition to those amounts), in the range of 10% to 50% of our commission or fees.

Our employees that will assist you with your insurance needs will be paid a market salary.

If we give you personal advice, we will inform you of any fees, commission or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice.


See below for information on the Steadfast association and commission.


Do you have any relationships or associations with the insurers who issue the insurance policies or any other material relationships? Paul Donnelly Insurance Brokers Pty Ltd is a  Steadfast Group Limited (Steadfast) Network Broker.

and brokerage company and/or principals/directors hold shares in Steadfast]. As a Steadfast Network Broker we have access to services including model operating and compliance tools, procedures, manuals and training, legal, technical, HR, contractual liability advice and assistance, group insurance arrangements, product comparison and placement support, claims support, group purchasing arrangements and broker support services. These services are either funded by Steadfast, subsidised by Steadfast or available exclusively to Steadfast Network Brokers for a fee.


Steadfast has exclusive arrangements with some insurers and premium funders (Partners) under which Steadfast will receive between 0.5 – 1.5% commission for each product arranged by us with those Partners. Steadfast is also a shareholder of some Partners.

We may receive a proportion of that commission from Steadfast at the end of each financial year (or other agreed period). You can obtain a copy of Steadfast’s FSG at


If we arrange premium funding for you we may be paid a commission by the premium funder.  We may also charge you a fee (or both). The commission that we are paid by the premium funder is usually calculated as a percentage of your insurance premium (including government fees or changes). If you instruct us to arrange or issue a product, this is when we become entitled to the commission.

Our commission rates for premium funding are in the range of .0.00 to 3% of funded premium. When we arrange premium funding for you, you can ask us what commission rates we are paid for that funding arrangement compared to the other arrangements that were available to you.


What should I do if I have a complaint? 1.          Contact Paul Donnelly Insurance Brokers Pty Ltd and tell Paul Donnelly Insurance Brokers Pty Ltd about your complaint.  Paul Donnelly Insurance Brokers Pty Ltd will do its best to resolve it quickly.

2.          If your complaint is not satisfactorily resolved within 14 days, please contact Samantha Donnelly on 02 9482 7422 or put your complaint in writing and send it to her at the address noted at the beginning of this FSG.  Paul Donnelly Insurance Brokers Pty Ltd will try to resolve your complaint quickly and fairly.

3.          Paul Donnelly Insurance Brokers is a member of the Australian Financial Complaints Authority (AFCA).  If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at;



Phone: 1800 931 678

Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

What arrangements do you have in place to compensate clients for losses? Paul Donnelly Insurance Brokers Pty Ltd has a professional indemnity insurance policy (PI policy) in place.

The PI policy covers us and our representatives (including our authorised representatives) for claims made against us and our representatives by clients as a result of the conduct of us, our employees or representatives in the provision of financial services.

Our PI policy will cover us for claims relating to the conduct of representatives who no longer work for us.


Any questions? If you have any further questions about the financial services Paul Donnelly Insurance Brokers Pty Ltd provides, please contact us.

Please retain this document for your reference and any future dealings with Paul Donnelly Insurance Brokers Pty Ltd.



Important information about your policy


Interest of Other Parties

This Policy does not provide cover in respect of the interests of any person not named or referred to in the Policy.


Rights of Recovery Against Others

It is a condition of this Contract of Insurance that you may not forego any right of recovery that may exist against another party without prior advice being given to and written approval obtained from the Insurer.


Public Liability Insurance

Where Public Liability Insurance is the subject matter or part thereof of cover outlined above the contract is on a “claims occurring basis” and not a “claims made basis”. Should the subject matter of this insurance be Professional Indemnity Insurance, the contract will be on a “claims made basis” and not a: “claims occurring basis”.



Payment of Premium must be made within 14 DAYS of the inception date of the risk failing which the Underwriters may cancel cover detailed without notice. To ensure full cover at all times payment must be made accordingly.


Workers’ Compensation In NSW

Please note that with effect from the 30th June 2008 employers are no longer required to arrange workers compensation insurance where estimated annual wages will be less than $7,500 UNLESS you are employing an apprentice or are part of a Group.


All other employers must arrange workers’ compensation insurance on all other employees including certain contractors that may be deemed workers.


As a result of these changes insurers will no longer be offering “Domestic” Workers Compensation Insurance under their Householders policies. Any such employees will be automatically covered and in the event of work related injury you will need to contact Workcover direct to have them appoint a licensed agent to handle your claim. You will still need to arrange a separate Workcover policy if estimated wages are to exceed $7,500 per annum.



We are committed to protecting your privacy. We use the information you provide to advise you about and assist with your insurance needs. We only provide your information to the companies with whom you choose to deal (and their representatives). We do not trade, rent or sell your information.


If you don’t provide us with full information, we can’t properly advise you and you could breach your duty of disclosure. You can check the information we hold about you at any time.


For more information about our privacy policy, ask us for a copy or visit our website


Limit of Liability

Liability shall not exceed the sum insured stated against each item.


Changes & Developments

Your insurance programme has been prepared with your agreement from known information about your business activities at a certain date.  Changes and developments may occur which could have a bearing on the adequacy or efficacy of your insurances.


The following list should be used as a guide to areas of activity which should be notified Paul Donnelly Insurance Brokers Pty Ltd immediately they are proposed or occur so that steps can be taken to ensure your organisation remains adequately protected. It is not exhaustive, so when in doubt please contact Paul Donnelly Insurance Brokers Pty Ltd for guidance:


–  acquisition of new subsidiaries, mergers or joint ventures in which you are involved in Australia or elsewhere

–  acquisition, construction or occupancy of new premises; alteration, vacation, temporary unoccupancy, extension or demolition of existing premises.

–  increases in value in excess of policy limits for buildings, plant, machinery or stock (whether due to acquisition, economic inflation or exchange rate fluctuation).

–  alterations to or disconnection of fire or burglary protection systems.

–  contractual liabilities assumed and legal rights contractually relinquished or diminished, any contracts which impose onerous


–  changes in processes, occupancy or products and extensions of business operations, including new products or processes.

–  granting of indemnities or hold-harmless agreements

–  hiring, leasing or borrowing of plant and equipment.

–  acquisition of pressure vessels, lifting equipment or other substantial equipment.

–  movements of stock or equipment to new locations.

–  charter or operation of aircraft or waterborne craft

–  external funding – mortgages or other borrowings which create insurable interest of third parties in insured property.

–  create insurable interest of third parties in insured property.

–  foreign trade and travel – developments involving exposures beyond Australia, overseas acquisitions or exports of products.





All refunds for cancellation of policies mid-term will be net of commission and fees.


Flood Exclusion

Most insurance policies exclude flood or only offer limited coverage. Please refer to your policy document for full terms and conditions. If you are unsure please contact our office.


Terrorism Exclusion Endorsement

With effect from the 31st December 2001 this policy will be subject to a terrorism exclusion endorsement. Please refer to underwriter’s policy wording for full terms and conditions.

General Claims Procedures

To complement the careful planning in establishing your insurance programme, it is obviously necessary that in the event of an incident which will or may give rise to a claim, a procedure must be adopted for the proper and expeditious conduct of the claim.


By carefully following this procedure, the impact on your business operations will be minimised.

There are number of steps which must be taken immediately:


  1. report the incident to Paul Donnelly Insurance Brokers Pty Ltd by telephone, facsimile or email, wherever practicable, within

24 hours of the incident.


  1. regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do

whatever is necessary to prevent further loss of life or property damage.


For example:


– call the fire brigade, ambulance, police or other appropriate emergency service.

– if during business hours, ensure the evacuation, if necessary, of staff and neighbours.

– if critical machinery fails, commence investigations to locate replacement plant or services.

– have a security company install boarding over smashed windows and, if appropriate, employ an overnight security watchman.

– remove property which is exposed to further loss or damage to a more secure place if possible.

– providing no danger to life or limb is involved, ensure the safe removal and storage of vital business records.


  1. complete all claims documentation as soon as practicable (ensuring your ABN no. and input tax credit entitlement

are included) and forward to Paul Donnelly Insurance Brokers Pty Ltd with any supporting documents.


  1. whatever the circumstances of the incident, do not admit liability even if you think you are at fault. Your insurer is entitled to

deny a claim or pay a reduced amount if statements made by you or your employees prejudice the insurer’s position.


It is impossible to give guidelines for procedures to follow in every claim, simply because of the nature of accidents:

– they cannot be predicted

– they do not follow set patterns


However, the above general procedures can be relied upon to cover most circumstances.